ORDERS
How can I track my order?
Once your order has been shipped, you’ll receive an email confirmation with your tracking details. You can follow your package’s journey directly on our delivery partner’s website, or conveniently track it anytime using this link: Track Your Order
When will I get my order?
We always strive to deliver your order using the best carrier and service available for your country.
Most orders get delivered within 5-8 days. Delivery times are estimated and may vary depending on the destination and courier.
All orders are shipped with a secure, tracked delivery method.
We offer free shipping on all orders. Free shipping is automatically applied at checkout.
What payment options can I use?
We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible.
Credit & Debit Cards
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Express Checkout
For a faster checkout experience, you can pay using Apple Pay, Shop Pay, or Google Pay, depending on your device.
Gift Cards & Store Credit
If you have a Strivon Gift Card or store credit, you can easily redeem it at checkout toward your purchase.
Do you offer international shipping?
Yes, we do offer international shipping. Delivery times may vary based on your location.
What should I do if an item is missing from my order?
If an item from your order is missing, please contact us at info@strivonfootwear.com and include your order number along with the missing item(s).
Our team will review your request and quickly resolve the issue by shipping the missing item or offering a suitable solution.
We appreciate your patience and will make sure everything is sorted as soon as possible.
RETURNS & REFUNDS
What are the refund guidelines?
You can return items purchased online within 30 days of delivery. To start a return, create a return shipping label through our Return Portal. Please include this label in your package so we can process your return.
Return requirements:
- Items must be unworn, unwashed, and with original tags.
- Socks cannot be returned for hygiene reasons.
- Return shipping costs are the customer’s responsibility.
- Keep proof of shipment until your refund or exchange is issued.
For more details, please see our full Return & Refund Policy or contact us at info@strivonfootwear.com for assistance.
When will I receive my refund?
If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.
Any order paid by gift card, e-gift card or a store credit will be automatically refunded as a store credit.
For more details, please see our full Return & Refund Policy or contact us at info@strivonfootwear.com for assistance.
What should I do if my item is damaged, defective, or incorrect?
If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact info@strivonfootwear.com. Send us photos and a description of the defect. Also send us your order number so that we can find your order. We will get back to you as soon as possible and find a solution.
CONTACT
How can I contact customer support?
If you have any questions, don’t hesitate to reach out. Our support team is always available and happy to assist with any inquiries you may have.
Email: info@strivonfootwear.com
We aim to respond to all messages as quickly as possible.
What is your customer support response time?
We aim to respond to all inquiries within 24 hours.
During busy periods, response times may be slightly longer, but our team strives to assist you as quickly as possible.